The case of Maya and the missing ProductInformation.pit file


One of the strange thing about supporting Arnold at Autodesk is that you have to be a guru-level licensing expert on Autodesk licensing (not RLM, but Autodesk licensing).

In this case, Maya 2019 would silently fail at startup. Sometimes you’d see the splash screen, but then that would just disappear.

  • There was nothing in the Adlm.log
  • No MayaAdlm log was created
  • The MayaCLM log had only this:
    ERROR: checkoutLicense: Failed to authorize license
  • The clm log did have this:
    JsProductLicenseFact.loadSelectedProductInfoKey - Unable to get selected product key due to unknown problem.

TIP All these log files are in the Temp folder.

  • On Windows, look in %LOCALAPPDATA%\Autodesk\Logs
  • On OSX, look in $TMPDIR
  • On Linux, look in /var/tmp

Process Monitor confirmed that the ProductInformation.pit file was missing:

ProductInformation.pit is an all-important file used by the licensing infrastructure. Every Autodesk product must be registered in that pit file.

If ProductInformation.pit is missing, or corrupted, then everything stops working.

[clm] product key not found (44)


The Problem

To use Autodesk licenses for Arnold when you batch render with Maya, Arnold must be registered in the Product Information file (aka the PIT file).

Normally the MtoA installer does this for you. But if you’re running Maya and MtoA from a network install, then Arnold won’t be registered in the PIT file, and you’ll see this in the Arnold log:

00:00:00 381MB WARNING | rendering with watermarks because of failed authorization:
00:00:00 381MB | [rlm] error initializing license system:
00:00:00 381MB | [rlm] * Can't read license data (-102)
00:00:00 381MB | [clm] product key not found (44)

and you’d see something like this in the Adlm.log:

337296 2017/11/03 12:29:54 Reason=Fatal error
337296 2017/11/03 12:29:54 ComputerName=WORKSTATION
337296 2017/11/03 12:29:54 OS=6.1.7601.Service Pack 1
337296 2017/11/03 12:29:54 File=AdlmIntLicense.cpp,Line=594
337296 2017/11/03 12:29:54 VendorID=6 [ADLMPIT]
337296 2017/11/03 12:29:54 VendorError=12 [The root information in Product Information Table XML file is missing]
337296 2017/11/03 12:29:54 Reason=Fatal error
337296 2017/11/03 12:29:54 ComputerName=WORKSTATION
337296 2017/11/03 12:29:54 OS=6.1.7601.Service Pack 1
337296 2017/11/03 12:29:54 File=AdlmIntLicense.cpp,Line=595
337296 2017/11/03 12:29:54 AdlmIntError=25 [The product key was not found]

Solution

MtoA includes pit/pitreg for registering Arnold in the PIT file, so you just need to run pitreg on the local machine, like this:

C:\solidangle\mtoadeploy\2017\pit\pitreg.exe
Succesfully added Arnold information to PIT file

Don’t do this:

cd C:\solidangle\mtoadeploy\2017\pit\
pitreg.exe

because you’ll get this error:

Failed to add Arnold information to PIT file (Error 26)